Toll Free 1-877-257-9777

Course Policies

Grading Policy

Students are required to complete a randomized 25 question exam at the completion of each learning module.  The student must complete the exam within 60 minutes and obtain a score of 75% or greater in order to receive credit for that section. Student who do not pass the exam have the ability to reattempt another randomized exam to receive credit for that section.

Grading Scale:

 100%            A++    Perfect
96 - 99%        A+      Excellent
90 - 95%        A        Excellent
86 - 89%        B+      Great
80 - 85%        B        Good
75 - 79%        C        Satisfactory
74 - below     F        Review and re-examination required

Course Access Policy

The eCampus is available 24 hours per day, 7 days per week. Students have the ability to enter and exit the eCampus as needed without losing your place within your course. Students have a total of 90 days to complete their training course. After completing the course(s) all students have the ability to access the system for as long as the certificate is valid. Students who fail to complete the recert course within six (6) months of expiration will be deactivated and will lose access to the eCampus. Students who fail to complete the mandatory recert course for more than one (1) year after their certificate has expired will not be allowed access to the recert course and will be required to take the full-length certificate program offered at that time.

Course Evaluations and Testimonials

Users have the ability to contact Stormwater USA to provide their feedback with either a course evaluation or testimonial by calling 877-257-9777, or via email at [email protected].

Complaint Policy

Complaints can be voiced by calling 877-257-9777, or via email at [email protected]. We will work directly with all students to resolve any issues that may arise.

Seamless Registration

Course registration was seamless. The online course was easy to navigate and the course materials were easily accessible.

Rating: 5.0 / 5.0

Amanda S, National Park Service
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