Toll Free 1-877-257-9777

Support

Student Support

Monday – Friday 9:00am – 11:00pm EST
Saturday 9:00am – 8:00pm EST
email: [email protected]
Toll Free: 877-257-9777

Sales Support

email: [email protected]
Toll Free: 877-257-9777

Billing Support

email: [email protected]
Toll Free: 877-257-9777

Frequently Asked Questions

How long do I have to complete my training?

Students have 90 days to complete their online certificate program or training course.

Can I get a refund if I'm not satisfied?

Students have the ability to withdraw from the program at any time.

If you are not completely satisfied with a StormwaterONE.com course, please contact Customer Support at 877-25-SWPPP or via email at [email protected] within 30 days of the purchase to receive a full refund.

Refunds are not provided once a student has accessed a final examination for a purchased course.

Refunds will be processed through Stormwater ONE, LLC within ten (10) business days from the date of notification of withdrawal.

Actual fund recovery is subject to your crediting agency and may take longer depending on your agreement with that creditor.

Do I have to complete my training all at once?

No. The courses are intended to be self-paced and students have the option to start and stop as necessary.

Should you need to exit before the exercise is complete, the eCampus will mark your spot and you can pick up where you left off when you return.

What happens if I don't pass an exam?

The majority of our courses contain a 25 question randomized exam.

If you do not pass an exam with a 75% or greater the eCampus will generate a new randomized exam.

Exams are based on the content of the course and we encourage you to take notes throughout your training.

What happens after I sign up?

You will receive an enrollment email. Follow the prompts within that email to log into your StormwaterONE student account. Once logged in, click on “My Courses” to access the purchased course(s).

Can I register and pay for an employee?

Yes, but you must enter the name of the student taking the course under “Learner Information” at the time you register.

If you have mistakenly registered someone else under your own name, please contact [email protected] or 877-257-9777 before accessing the course and we will make the necessary changes.

How do I enter multiple students at one time?

The most efficient way to enroll multiple students and take advantage of pricing discounts is to contact [email protected] or call us at 877-257-9777. Bulk seat enrollments are best accomplished one of two ways:

1) Our support team can enroll your students for you and email login information to them directly.

We will need the following student information:
Course Code/Name,
First Name,
Last Name,
Email Address,
Phone Number and
Mailing Address (where should we mail the embossed certificate and wallet card?)

2) We can also provide "Enrollment Key IDs" for self enrollments. Enrollment keys will be sent to you via email with student enrollment instructions. Students will use the link provided in the email to complete their enrollment of a pre-selected and pre-paid course.

I forgot my username and/or password, what do I do?

Click on the eCampus Login at the top of this page (https://stormwaterone.training/).

Once you're on the eCampus login page click “Login” and then on “Forgot Password.” Enter either Username or Email Address used at registration. Click “Reset Password” and an email will be sent with a link to reset your password.

If you still can’t access your account contact us at [email protected] or by phone at
877-257-9777.

I lost my wallet size certificate, how do I get another one?

Please contact support at [email protected] or by phone at 877-257-9777.

Why can’t I login to the ecampus?

- Make sure “caps lock” key is off
- Make sure “Num (Number) Lock” key is on
- Click on “Forgot Password” and enter either Username or Email Address used at registration. Click “Reset Password” and an email will be sent with a link to reset your password.
-If you still can’t access your account contact us at [email protected] or by phone at 877-257-9777.

I completed a chapter of the course but it will not let me take the exam.

The likely cause is that you may have accidentally skipped a slide or two.

If you have completed the course but the module is marked as “not completed”, go into the module and let each slide play for a few seconds and click on the “next button” of the player.

The eCampus will not unlock the exam module until all learning requirements have been fulfilled.

Why will the course/module not play?

Make sure you have and are running the latest version of Adobe Flash. For the latest version of Adobe Flash Player go to the Adobe website at: http://get.adobe.com/flashplayer/

- Make sure you have Java installed, updated and enabled. To see if you have Java or to see if you are running the latest version of Java go to http://www.java.com and click “Do I have Java”

- Make sure you are running the latest version of your web browser. (Ex. Google Chrome -www.google.com/chrome, Mozilla Firefox www.mozilla.org, Internet Explorer http://www.microsoft.com/en-us/download/internet-explorer-10-details.aspx and Safari http://support.apple.com/downloads/#safari )

- Try logging out and then logging back in.

- Make sure your resolution is set to a minimum of 1024 x 768. Click on the following link for instruction on changing the resolution. http://windows.microsoft.com/en-us/windows-vista/change-screen-resolution

- Contact support at 877-257-9777 or by e-mail at [email protected]

- Make sure you have broadband internet connection.

- What is "Broadband?"

Broadband Internet service truly is the most used form of Internet access because of its high access speeds; it is offered in four different forms, DSL (Digital Subscriber Line), also fiber optic and cable (we do not recommend satellite). The old dial up is the only non-broadband internet service available.

I can’t print my certificate

Make sure all course chapters have been checked off and all exams completed to print a certificate of completion.

Contact support at 877-257-9777 or by e-mail at [email protected]

Course runs slow?

- Make sure you have a secure & strong internet connection.
- Contact support at 877-257-9777 or by e-mail at [email protected]

Provides the credentials and credibility that busy professionals in the storm water industry deserve!

I believe the QPswppp program offers individuals a self-paced learning platform to provide the credentials and credibility that busy professionals in the storm water industry deserve. The different learning modules within the program were easily understood, very concise, and relevant to aid in my daily storm water compliance issues. Thanks stormwaterone!


Rating: 5.0 / 5.0

Jeremiah S., City of Euclid
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