Toll Free 1-877-25-SWPPP
Support

Student Support

Monday – Friday 9:00am – 11:00pm EST
Saturday 9:00am – 8:00pm EST
email: [email protected]
Toll Free: 877-257-9777

Sales Support

email: [email protected]
Toll Free: 877-257-9777

Billing Support

email: [email protected]
Toll Free: 877-257-9777

Frequently Asked Questions

Mozilla Firefox - My course will not launch...

Mozilla just released a new version, which is preventing the course from launching.
Go to the top right drop down menu... Click on Add-ons... Choose Plugins... Find "Shockwave"... Click on "More"... Uncheck the box... Refresh your browser and click on the "Launch"

Copy/paste this into a browser to download the instructions ---
http://info.stormwaterone.com/acton/attachment/2498/f-0592/0/-/-/-/-/Mozilla%20Firefox.pdf

How long do I have to complete my training?

Students have 90 days to complete their online certificate program or training course.

Can I get a refund if I'm not satisfied?

Students have the ability to withdraw from the program at any time.

If you are not completely satisfied with a StormwaterONE.com course, please contact Customer Support at 877-25-SWPPP or via email at [email protected] within 30 days of the purchase to receive a full refund.

Refunds are not provided once a student has accessed a final examination for a purchased course.

Refunds will be processed through Stormwater ONE, LLC within ten (10) business days from the date of notification of withdrawal.

Actual fund recovery is subject to your crediting agency and may take longer depending on your agreement with that creditor.

Do I have to complete my training all at once?

No. The courses are intended to be self-paced and students have the option to start and stop as necessary.

Should you need to exit before the exercise is complete, the eCampus will mark your spot and you can pick up where you left off when you return.

What happens if I don't pass an exam?

The majority of our courses contain a 25 question randomized exam.

If you do not pass an exam with a 75% or greater the eCampus will generate a new randomized exam.

Exams are based on the content of the course and we encourage you to take notes throughout your training.

What happens after I sign up?

You will receive an enrollment email. Follow the prompts in that email to log into your course. Once you log in it will prompt you to change your password. After changing your password you will be at the school’s main page. Click on “My Courses” to view the course purchased. Click on the course name to begin your course. Once the course begins, it’s time to hit the virtual books.

Can I register and pay for an employee?

Yes, but you must enter the name of the student taking the course under “details” at the time you register.

If you have mistakenly registered someone else under your own name, please contact [email protected] or 877-257-9777 before accessing the course and we will make the necessary changes.

How do I enter multiple students at one time?

The most efficient way to enroll multiple students and take advantage of pricing discounts is to contact [email protected] or call us at 877-257-9777. Bulk seat enrollments are best accomplished one of two ways:

1) Our support team can enroll your students for you and email login information to them directly.

We will need the following student information:
Course Code/Name,
First Name,
Last Name,
Email Address,
Phone Number and
Mailing Address (where should we mail the embossed certificate and wallet card?)

2) We can also provide "Enrollment Key IDs" for self enrollments. Enrollment keys will be sent to you via email with student enrollment instructions. Students will use links provided in the email to access the eCampus login page and click "Sign Up" and begin their training.

I forgot my username and/or password, what do I do?

Play Video

Click on the eCampus Login at the top of this page or in the blue "Student Center" box on the left side of this page.

Once you're on the eCampus login page click “Forgot Password?” and enter either your login name or the email address used at registration. Click "Submit" and login credentials will be sent to you via email.

If you still can’t access your account contact us at [email protected] or by phone at
877-257-9777.

I lost my wallet size certificate, how do I get another one?

Please contact support at [email protected] or by phone at 877-257-9777.

Why can’t I login to the ecampus?

- Click on the eCampus Login at the top of this page or in the blue student center box on the left side of this page. Or go to www.SUSAeCampus.com

- Make sure “caps lock” key is off
- Make sure “Num (Number) Lock” key is on
- Your qualifications may have expired and it may be time to Recert.
- Click on “Forgot Password?” on the login page, enter your username of email address and a temporary password will be send to you.

I completed a chapter of the course but it will not let me take the exam.

The likely cause is that you may have accidentally skipped a slide or two.

If you have completed the course but the module is marked as “not completed”, go into the module and let each slide play for a few seconds and click on the “next button” of the player.

The eCampus will not unlock the exam module until all learning requirements have been fulfilled.

Why will the course/module not play?

Make sure you have and are running the latest version of Adobe Flash. For the latest version of Adobe Flash Player go to the Adobe website at: http://get.adobe.com/flashplayer/

- Make sure you have Java installed, updated and enabled. To see if you have Java or to see if you are running the latest version of Java go to http://www.java.com and click “Do I have Java”

- Make sure you are running the latest version of your web browser. (Ex. Google Chrome -www.google.com/chrome, Mozilla Firefox www.mozilla.org, Internet Explorer http://www.microsoft.com/en-us/download/internet-explorer-10-details.aspx and Safari http://support.apple.com/downloads/#safari )

- Try logging out and then logging back in.

- Make sure your resolution is set to a minimum of 1024 x 768. Click on the following link for instruction on changing the resolution. http://windows.microsoft.com/en-us/windows-vista/change-screen-resolution

- Contact support at 877-257-9777 or by e-mail at [email protected]

- Make sure you have broadband internet connection.

- What is "Broadband?"

Broadband Internet service truly is the most used form of Internet access because of its high access speeds; it is offered in four different forms, DSL (Digital Subscriber Line), also fiber optic and cable (we do not recommend satellite). The old dial up is the only non-broadband internet service available.

I can’t print my certificate

Make sure all course chapters have been checked off and all exams completed to print a certificate of completion.

Contact support at 877-257-9777 or by e-mail at [email protected]

Course runs slow?

Common reasons:

- Signal strength and type of connection
- Internet Speed
- Other videos playing or downloading program while taking the course
- Several computers sharing the same network
- Wireless router too far away, try to reposition
- Check for firewalls settings being too high on your computer
- Try using Firefox www.mozilla.org or Google Chrome www.google.com/chrome instead of Internet Explorer
- Too many cookies, cache and/or history, try clearing them

• Each time you access a file through your web browser, the browser caches (stores) it.

• Cookies are stored on your computer by websites you visit and contain user-specific information such as shopping cart contents or authentication data.

• A browser's history is a log of sites that you visit.

• You should periodically clear the cache, cookies and history to allow your browser to function more efficiently.

How to clear cookies, cache and/or history:

Firefox
1) Click on Firefox located on the top right corner of your browser to access the drop-down menu.
2) Select History, then Clear Recent History.
3) Select the items you want to clear, eg. Cache, Cookies, Browsing & Download History, Form & Search History.
4) Click Clear now.

Chrome
1) In the browser bar, enter: chrome://settings/clearBrowserData.
2) Select the items you want to clear eg. Clear browsing history, Clear download history, Empty cache, Delete cookies and other site and plug-in data.
3) Click Clear browsing data.

Internet Explorer
1) Click on the washer looking icon on the top right to open drop-box.
2) Click Internet Options.
3) Under the General Tab click on Delete below Delete browsing history on exit.
4) Select the items you want to clear eg. Download History, Cookies and website data, Temporary Internet files and website files, Download History, Preserve Favorites website data.
5) Click Delete.

Safari
1) From the Safari menu (Top right), select Reset Safari.
2) Select the items you want to reset.
3) Click Reset.

Opera
1) From the Opera menu, select Settings.
2) Select Delete Private Data.
3) Once the new window opens, click Detailed Options drop box.
4) Select the items you want to clear.
5) Click Delete.

Mobile Safari for iphone
1) From the home screen click Settings.
2) Then click Safari.
3) Click on Clear History and/or Clear Cookies and Data.

Android
1) Start your browser.
2) Click Menu, and then tap More
3) Select Settings.
4) Under Privacy Settings, select Clear cache, Clear history, or Clear all cookie data if needed and then click o.k.

Credentials and Credibility

I believe the QPswppp program offers individuals a self-paced learning platform to provide the credentials and credibility that busy professionals in the storm water industry deserve. Thanks stormwaterone! Jeremiah S., City of Euclid
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