FAQ
How long do I have to complete my training?
Students have 90 days to complete their online certificate program or training course.
Can I get a refund if I'm not satisfied?
Students have the ability to withdraw from the program at any time. If you are not completely satisfied with a Stormwater USA course, please contact Customer Support at 877-25-SWPPP or via email at [email protected] within 30 days of the purchase to receive a full refund. Refunds are not provided once a student has accessed a final examination for a purchased course. Refunds will be processed through Stormwater USA, LLC within ten (10) business days from the date of notification of withdrawal. Actual fund recovery is subject to your crediting agency and may take longer depending on your agreement with that creditor.
Do I have to complete my training all at once?
No. Our eCampus allows you to enter and exit your training as needed. The eCampus will mark your spot and you can pick up where you left off.
What happens if I don't pass an exam?
The majority of our courses contain a 25 question randomized exam. If you do not pass an exam with a 75% or greater the eCampus will generate a new randomized exam. Exams are based on the content of the course and we encourage you to take notes throughout your training.
Forms, Reports, Regulations, Pictures, Graphs, Examples
